Terms of Use

Plans? helps adults in Kenya discover things to do, create plans, and find other people to go with. Members create plans, others join them, and everyone going can coordinate in the plan’s chat.

Plans? is in beta. Features may change, and there may be occasional interruptions or errors while we improve the service. Plans? is currently free to use.

Plans? is only offered in Kenya. To use it, you must live in Kenya, be at least 18 years old and be able to enter into a binding agreement. To host a plan, you also need a Kenyan WhatsApp number. Plans? isn’t offered in the European Union, the European Economic Area, the United Kingdom or Switzerland, and you can’t create an account from there. You can’t use Plans? if we’ve previously suspended or removed your account.

Plans? is open to everyone who meets these requirements. We may decline or remove accounts that we reasonably believe put the safety of our members at risk, and we’ll remove any account we learn belongs to someone under 18.

Give accurate information when you sign up, including your real first name, and keep it up to date. Use an email address you’ll keep: temporary or throwaway addresses aren’t accepted. To host a plan, you’ll need to confirm a WhatsApp number with a code we send to it; each number can be linked to one account. Keep your password private and don’t share your account. You’re responsible for everything that happens on your account; if you think someone else has accessed it, change your password and email us straight away. Each person may have one account.

We’ll email you about your account, for example to reset your password or confirm a new email address, and send a WhatsApp message with a code when you confirm your number. When you publish your first plan, we’ll email you some tips. Unless you turn them off, we’ll also email you when a plan you’re going to is cancelled or its time or place changes, and a couple of hours before it starts; after a plan, ask whether you went; tell you about new plans you asked to hear about, or from people you’ve been to a plan with; and, on devices where you turn notifications on, notify you about new messages, people joining your plans, plan changes, reminders and the occasional plan that fits your interests. You can turn plan emails and each kind of notification off at any time in Profile → Notifications.

Plans are organised by members, not by Plans?. We don’t verify members’ identities, run background checks, or attend plans.

You decide which plans to join and who to meet, and you’re responsible for your own safety. Please follow the guidance in Help & safety: meet in public places, tell someone you trust where you’re going, and leave any plan that doesn’t feel right.

If you host a plan, describe it accurately and keep it up to date. If you can’t make it, cancel it promptly so everyone going knows.

While you’re new to hosting, you can have one upcoming plan at a time, and your plans show a “New host” label. Both end once one of your plans has taken place with other members. This helps everyone trust that plans on Plans? really happen. If you’ve joined a plan and can’t go, leave it so someone else can take your place.

When using Plans?, you must not:

• harass, threaten, bully, intimidate or stalk anyone
• make unwanted romantic or sexual advances — Plans? is for making plans, not for dating
• post hateful or discriminatory content, or content that is sexual, violent or otherwise inappropriate
• use Plans? for anything illegal, or to encourage others to break the law
• pretend to be someone else or give false information about yourself or a plan
• create a plan you don’t intend to attend, or use a plan to mislead or lure anyone
• share someone else’s personal information without their permission
• advertise, sell, recruit or solicit without our written permission
• scrape, copy or collect data from Plans?, access it by automated means, or interfere with its security or operation

You keep ownership of what you post on Plans?, such as plan details, messages and your profile photo. You give us a non-exclusive, royalty-free licence to host, store, display and share that content within Plans? for as long as it’s on the service, so we can run Plans?.

Only post content you have the right to share. You’re responsible for your content, and we may remove any content that breaks these Terms.

You can report a plan, a member or a message from within the app. We review every report. You can also block someone: neither of you will see or join plans the other hosts, you won’t see their messages, and they’re taken off upcoming plans you host. They aren’t told, and you can unblock them in Profile.

When several different members report the same plan, it’s hidden from others and closed to new members until we’ve reviewed it; people already going keep it and its chat. When several different members report the same person, they can’t host or join new plans until we’ve reviewed it. These holds are temporary: they lift once we’ve looked into the reports, unless we decide to take further action.

Where we reasonably believe someone has broken these Terms or put others at risk, we may remove content, cancel plans, or restrict, suspend or close accounts, with or without notice. If you think we’ve made a mistake, email privacy@plansbymakao.co.ke.

Places and events on Plans? are run by third parties. Details come from organisers, public event listings or our own research, and can change, so check with the organiser before you go. Tickets and bookings are made directly with the organiser, under their terms. We’re not responsible for third-party places, events, websites or services.

If you run a place or event listed on Plans? and want its details corrected or the listing removed, email privacy@plansbymakao.co.ke.

Place search and map links use Google Maps. When you use them, the Google Maps/Google Earth Additional Terms of Service (https://maps.google.com/help/terms_maps/) and Google’s Privacy Policy (https://policies.google.com/privacy) also apply.

You can delete your account at any time in Profile. We may suspend or close your account if you break these Terms, if we’re required to by law, or if we stop offering Plans?. Sections of these Terms that by their nature should continue, including those about content, liability and disputes, continue after your account is closed.

We work hard to keep Plans? useful and reliable, but to the extent permitted by law, Plans? is provided “as is” and “as available”. We don’t promise that it will always be available or error-free, that information about places or events is accurate, or that other members will behave in any particular way.

To the extent permitted by law, INMARK NET COMPUTER SYSTEMS LTD is not liable for any indirect, incidental or consequential loss, or for any loss arising from your interactions or meetings with other members or from third-party places and events. Our total liability to you for any claim relating to Plans? is limited to the amount you’ve paid us, if any, in the 12 months before the claim.

Nothing in these Terms limits any liability that can’t be limited by law, including liability for death or personal injury caused by negligence, or for fraud.

To the extent permitted by law, you agree to compensate INMARK NET COMPUTER SYSTEMS LTD for any claims, losses or costs arising from your breach of these Terms or your misuse of Plans?.

We may update Plans? and these Terms from time to time. We’ll show the date of the latest version at the top of this page. If a change materially affects you, we’ll tell you in the app or by email before it takes effect. If you keep using Plans? after a change takes effect, you accept the updated Terms.

These Terms are governed by the laws of Kenya. If you have a concern, please email privacy@plansbymakao.co.ke first so we can try to resolve it. Any dispute that can’t be resolved informally will be handled by the courts of Kenya.

These Terms and our Privacy Policy are the whole agreement between you and us about Plans?. If any part of these Terms can’t be enforced, the rest still applies. If we don’t enforce a right straight away, we don’t give it up. We may transfer our rights and obligations under these Terms to a company that takes over Plans?; you may not transfer yours.

INMARK NET COMPUTER SYSTEMS LTD, operator of Plans? by Makao Email: privacy@plansbymakao.co.ke